Terms and conditions

Online Shop Terms and Conditions

§1 GENERAL PROVISIONS

1. These Online Shop Terms and Conditions (hereinafter referred to as the "Terms and Conditions") govern the use of the Online Shop, including, but not limited to, the placing and processing of orders, the use of the Customer's account, the complaints procedure and the rights relating to withdrawal from the sales contract.

2. The Terms and Conditions are made available to the Customer free of charge at the following link: [Link to Store Terms and Conditions] prior to the conclusion of the Sales Agreement in a manner that enables the Customer to acquire, reproduce and store the Terms and Conditions using the Customer's ICT system.

3. The Customer is obliged to comply with all provisions of the Terms and Conditions. Sales are made on the basis of the current version of these Terms and Conditions, i.e. the version in force and accepted by the Customer at the time the order is placed.

4. The contract for the provision of electronic services related to the Customer's account, as specified in these Terms and Conditions, is concluded upon the Customer's registration in the Online Shop, after the Customer has reviewed and accepted the content of these Terms and Conditions.

5. By concluding the contract for the provision of electronic services related to the Customer's account, the Vendor undertakes to provide services on an ongoing basis that allow the Customer to access the Customer's account and use the Online Shop to the full extent on the basis of, within and in accordance with the principles set out in these Terms and Conditions.

§2 DEFINITIONS

1. Whenever the following terms are used in these Terms and Conditions: a. "Seller" - refers to Doctors Home Poland Sp. z o.o., with registered address at Rondo Organizacji Narodów Zjednoczonych 1, 00-124, Warsaw, Poland, VAT number: 7011178656, REGON number: 527145733, e-mail: info@ddoctor.eu, which operates the Online Shop and sells Goods through it.

2. "Customer" - an individual with full legal capacity or, in the cases provided by law, an individual with limited legal capacity, as well as a legal entity or an organisational unit without legal personality but with legal capacity, who uses the Online Shop, including through an account created by the Vendor on their behalf.

3. "Consumer" - means a Customer who is a natural person and who uses the Online Shop, in particular to make purchases that are not directly related to his commercial or professional activities.

4. "Parties" - refers collectively to the Seller and the Customer.

5. "Purchase Agreement" - refers to a distance contract under which the Seller sells Goods to the Customer in accordance with these Terms and Conditions.

6. "Online Store" - refers to the online platform www.ddoctor.eu, managed by the Seller and accessible at www.ddoctor.eu, through which the Customer may purchase Goods.

7. "ICT System" - refers to a set of co-operating IT equipment and software ensuring the processing, storage and transmission of data via telecommunication networks using the appropriate type of telecommunication terminal equipment in accordance with the Telecommunications Act of 16 July 2004 (consolidated text: Journal of Laws of 2019, item 2460, as amended).

8. "Goods" - refers to the movable items presented by the Seller in the Online Shop which may be the subject of a sales contract. Images of the Goods are for illustrative purposes only; therefore, the actual appearance of the Goods may vary slightly due to the Customer's individual computer settings (e.g. colour saturation, proportions).

9. "Customer Account" - means an individual account created for the Customer as part of the Seller's electronic services, which allows the Customer to access the Online Store and, among other things, to place orders more conveniently.

10. "Electronic Address" - refers to the designation of an ICT system that allows communication by electronic means, in particular by e-mail.

11. "Price" - means the gross value of the goods in PLN, including VAT. The price does not include delivery costs, which depend on the chosen delivery method, value and size of the Order. The total cost of the Order (i.e. the price of the Goods together with any additional costs, including delivery) is displayed in the Shopping Cart before the Customer places the Order.

12. "Personal Data" - means information about an identified or identifiable individual.

13. "Data Controller" - means the Seller who, alone or jointly with others, determines the purposes and means of the processing of Personal Data.

14. "Terms and Conditions" - refers to this document.

15. "GDPR" - refers to the General Data Protection Regulation, REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons regarding the processing of personal data and the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation) (OJ EU L 2016.119.1 of 4.5.2016).

16. "Order" - means a declaration of intent by the Customer submitted via the Online Shop, specifying the type and quantity of Goods ordered, the method of delivery, the method and amount of payment, the delivery address and the Customer's details, which constitutes an offer to enter into a purchase agreement between the Customer and the Seller.

§3 GENERAL CHARACTERISTICS OF THE ONLINE SHOP

1. The Online Shop is operated by the Seller.

2. The Online Shop is not intended for wholesale purchases. If a customer wishes to purchase goods in wholesale quantities, he should contact the Seller by sending a request to the Seller's electronic address: info@ddoctor.eu. If an order placed through the Online Shop appears to be of a wholesale nature, the Seller reserves the right to refuse such an order and will inform the Customer either by a message on the Online Shop or by direct communication.

3. Information about goods displayed on the pages of the Online Shop does not constitute an offer within the meaning of the Civil Code, but an invitation to submit offers within the meaning of Article 71 of the Civil Code.

4. Information about goods displayed in the Online Shop does not guarantee that the goods are actually available from the Seller or that an order can be fulfilled.

5. Goods presented in the Online Shop may be covered by a manufacturer's, importer's or seller's warranty valid in Poland. The warranty period for each item is specified in its description. Detailed warranty conditions are specified in the warranty card issued by the guarantor.

6. The Seller reserves the right to change the prices of goods presented in the Online Shop, to add new goods to the offer, to remove goods from the offer or to change their description, as well as to conduct promotions in the Online Shop, in particular according to the terms of a specific promotion. Such changes shall not affect the validity or execution of orders previously placed by the Customer.

7. The Seller provides access to the On-Line Shop exclusively online, subject to the Customer providing at its own expense: a. computer equipment with an operating system that enables access to the Internet, b. an Internet connection, c. access to a personal email account, and d. a properly configured, up-to-date web browser with "cookies" enabled (e.g. Mozilla Firefox, Google Chrome, Safari, Opera).

8. Unless otherwise stated in the Terms and Conditions, the Online Shop is available to the Customer 24 hours a day, seven days a week.

9. The Seller reserves the right to make the Online Shop temporarily unavailable to the Customer in order to ensure the security and stability of the Online Shop for the purposes of maintenance, repairs, troubleshooting, implementation of necessary adjustments, changes and other similar actions.

10. The Vendor reserves the right to change the functionality of the Online Shop, both by adding new features and changing existing ones.

§4 CUSTOMER ACCOUNT

1. In order for the Customer to be able to use the full functionality of the Online Shop, the Customer must accept the Terms and Conditions, register for a free Customer Account in the Online Shop and the Seller must confirm this registration.

2. It is not necessary to create an account in order to place an order in the Online Shop.

3. By registering a Customer Account and accepting the Terms and Conditions, the Customer consents to the provision of electronic services for the management of the Customer Account in accordance with the provisions of the Terms and Conditions.

4. When registering the Customer Account, the Customer must choose a username and password that are known only to the Customer. The Customer must ensure that its username and password remain confidential and, in particular, must not disclose them to any unauthorised person.

5. In order to register a Customer Account, the Customer should: a. complete the registration form available in the Online Shop; b. fill in all fields marked with an asterisk as mandatory; c. accept the General Terms and Conditions.

6. The information provided in the registration form during the creation of the Customer Account should be accurate and relevant to the Customer.

7. Upon registration of the Customer Account, a confirmation of account registration will be sent to the email address provided in the registration form, requesting the Customer to verify the data and complete the account registration process. At this point, a contract for the provision of electronic services for the management of the Customer's account is concluded and the Customer is given access to his Customer's account and the ability to make changes to the information provided during registration.

8. The Seller may refuse to accept the registration of the Customer Account and the conclusion of the Electronic Services Agreement for valid reasons.

§5 ORDERS AND THEIR EXECUTION

1. Orders may be placed using the electronic order form available on the Online Store 24 hours a day, 7 days a week.

2. The Customer may place an Order after logging into his/her Customer Account or without an Account by providing the information necessary to process the Order in the electronic order form.

3. To place an order via the Online Shop, the Customer adds the selected Products to the shopping basket, selects the type and quantity of Products and clicks on the "ADD TO CART" button. The Customer then follows the instructions displayed, including the choice of delivery method and payment method. The Customer submits the order by sending the electronic order form to the Seller by clicking on the "Order with Payment Obligation" (or equivalent) button. Prior acceptance of the Terms and Conditions is required to place an order. In the Order Summary, before sending it to the Seller, the Customer will receive information on the main features of the Products ordered, the total cost of the Order (including the price of the Products selected, delivery costs and any additional charges).

4. Sending the Order by the Customer constitutes an offer to the Seller to enter into a purchase agreement for the Products specified in the Order.

5. Once the order has been placed, the Seller will send a confirmation of acceptance of the order for execution to the email address provided by the Customer. This confirmation constitutes the Seller's acceptance of the offer, which is equivalent to the conclusion of the sales contract between the parties.

6. The price indicated in the shopping basket at the time the Customer places the order is binding and final.

7. The Customer may pay for the order placed in the On-Line Shop as follows

1. cash on delivery - in case of delivery by courier or personal collection of products by the Customer,

2. in advance - through a traditional bank transfer to the Seller's bank account (PLN: 41 2490 0005 0000 4530 0017 7921, EUR: 85 2490 0005 0000 4600 0010 3559), or through electronic payments and credit card payments via electronic payment providers.

8. Before making the payment, the customer will be informed of the amount to be paid, the available payment methods and the details of the payment operator. The detailed rules for payments via Electronic Payment Providers are available on the relevant Provider's website.

9. In order to make a payment via an electronic payment provider, the Customer should follow the instructions of the payment provider, to which he/she will be directed by the Online Shop, and complete the payment of the placed order without delay.

10. The Customer agrees to the use and electronic delivery of invoices in PDF format, without the need for signatures, sent to the email address provided by the Customer. The Seller will send the invoice electronically immediately after receiving the payment for the Order.

11. The Seller delivers Products only within the territory of the Republic of Poland, unless otherwise stated in the Product description.

12. When placing an order, the Customer chooses the delivery method for the Product. The Product may be delivered to the Customer

13. by courier,

14. by Polish Post

15. by parcel box

16. by other methods indicated directly on the website of the Online Shop.

17. The Seller provides information on the number of working days required for the delivery of products using a particular method of delivery on the website of the Online Shop.

18. Upon receipt of the shipment containing the Product, the Customer should check its condition. If any damage or tampering with the packaging is detected, the Customer is advised to complete a damage report in the presence of the person delivering the Product. The Customer should immediately send the damage report and any related complaint to the Seller.

19. The Seller reserves the maximum time of 30 days to fulfil the order. If this period expires without fulfilment, the Customer may cancel the order by sending a cancellation statement to the Seller. In this case, the seller will immediately refund all payments made by the consumer, including any delivery costs.

20. The seller shall enclose a sales receipt (VAT invoice or tax receipt) with each order delivered. If the customer is a VAT payer and requires an invoice, he should send the relevant information to the seller immediately after the purchase, e.g. by e-mail, providing the necessary details.

§6 TERMINATION AND EXPIRY OF THE SERVICE AGREEMENT

1. This section does not apply to sales agreements, but only to agreements for the provision of electronic services for the management of the Customer's account.

2. The Customer may terminate the electronic service agreement at any time via the online store. The Seller will confirm the termination of the agreement by sending a message to the Customer's e-mail address specified in the Customer's account.

3. The Seller has the right to terminate the Electronic Service Agreement at any time for good cause, subject to 14 days' notice. The Seller shall terminate the agreement by sending a notice to that effect to the Customer's e-mail address indicated in the Customer's account.

4. The Electronic Service Agreement shall terminate in the event of:

1. the death or liquidation of the Customer;

2. The liquidation of the Seller or the cessation of the Seller's business.

§7 PROTECTION OF PERSONAL DATA

1. The Seller, as the controller of the personal data, makes every effort to take all possible physical, technical and organisational measures to protect the personal data against accidental or intentional destruction, accidental loss, alteration, unauthorised disclosure, use or access, in accordance with all applicable laws, including the General Data Protection Regulation (GDPR).

2. The Seller uses cookies and other similar technologies within the Online Shop to improve efficiency and to provide the Customer with improved functionality of the Online Shop and more personalised advertising. If the Customer does not agree with the storage and retrieval of information in cookies, the Customer can change the cookie settings in his/her internet browser or apply an "opt-out" through the provider of the respective technological solution. Detailed information about the technologies used by the Seller can be found in the Cookie Policy available here.

3. For more information about the Seller's processing of personal data, please see the Privacy Policy, available here.

§8 LIABILITY

1. The Customer is obliged to use the Online Store in accordance with its intended purpose and to refrain from any activity that could disrupt its proper functioning.

2. The Customer is prohibited from introducing illegal content into the Online Shop. The Customer is fully responsible for the accuracy, scope, completeness, content and compliance with legal requirements of the data entered and stored in the Customer's account.

3. To the extent permitted by law, the Vendor is not responsible for:

1. the blocking by the administrators of the mail servers handling the Customer's e-mail messages of the Vendor's messages sent to the Customer's electronic address, or for the deletion and blocking of e-mails sent by the Vendor via software installed on the hardware used by the Customer;

2. malfunctions of the Online Shop resulting from circumstances in which the Customer's computer hardware, software or Internet access do not meet the technical requirements specified in the Terms and Conditions;

3. the consequences of providing incorrect or false data by the Customer when registering the Customer's account or placing an order.

4. The Online Shop may contain links to other websites. The Vendor is not responsible for the content, form or accuracy of the information contained in these links. Browsing the content of the links is at the Customer's own risk.

5. The Seller reserves the right to place advertising content in any part of the Online Shop in forms commonly used on the Internet. The Vendor is not responsible for the advertising content placed in the Online Shop or any claims by third parties arising from this.

6. Subject to mandatory provisions of law, to the maximum extent permitted by law, the Seller's liability for damages to customers who are not consumers shall be limited to the amount paid by such customer to the Seller for the purchase of the relevant goods, regardless of the source or legal basis of the claim, and the Seller shall not be liable for any loss of profits.

§ 9 WITHDRAWAL FROM THE SALES CONTRACT

1. The consumer has the right to withdraw from the concluded sales contract within 14 days of receipt of the order, without giving any reason. This period begins:

1. from the moment the consumer or a third party designated by the consumer, with the exception of the carrier, takes possession of the goods;

2. if the sales agreement relates to several goods delivered separately, in batches or in parts - from the moment the consumer takes possession of the last good, batch or part;

3. if the sales agreement relates to the regular delivery of goods for a specified period - from the moment the consumer takes possession of the first good;

4. in other cases - from the day the sales agreement is concluded.

2. In order to comply with the time limit for withdrawing from the sales contract, it is sufficient for the consumer to send the information regarding the exercise of the right of withdrawal before the expiry of the time limit.

3. In order to exercise the right to withdraw from the sales contract, the consumer must send a declaration of withdrawal to the seller, preferably at the electronic address info@ddoctor.eu. If the consumer chooses this option, the seller will immediately send the consumer confirmation of receipt of the withdrawal information on a durable medium (e.g. by e-mail).

4. The declaration of withdrawal from the sales contract may be worded as follows (the use of the formula below is not mandatory):

Statement of withdrawal from the sales contract

Name of the seller: Doctors Home Poland Sp. z o.o.

Address of the seller: Rondo Organizacji Narodów Zjednoczonych 1, 00-124, Warsaw.

Vendor e-mail: info@ddoctor.eu

Declaration of withdrawal from the sales contract

Hereby I/we (*) withdraw from the concluded sales contract for the following goods: ____________________________________________________

Ordered on (*) / Received on (*) ____________________________________

Consumer's name(s): ____________________________________________

Consumer's address: ____________________________________________

Consumer's signature(s) (for paper declarations only) _________________________

Date: ___________________________________________________________________

(*) Delete as appropriate

5. In the event of withdrawal from the Sales Agreement, the Agreement shall be deemed not to have been concluded.

6. The seller will refund all payments received from the consumer in relation to the sales contract from which the consumer has withdrawn, including the price of the goods and the delivery costs. However, with regard to the refund of delivery costs, the Seller is only obliged to refund the cost of the regular, cheapest method of delivery offered by the Seller. The direct costs associated with the return of the goods resulting from the consumer's withdrawal from the purchase agreement shall be borne by the consumer.

7. The Seller will refund any payments received from the Consumer, including the price of the Goods and delivery charges, immediately and no later than 14 days after receipt of the Consumer's notice of cancellation, subject to paragraph 8 below. The refund will be made by the same method of payment used by the Consumer, unless otherwise agreed between the Seller and the Consumer.

8. The consumer who withdraws from the purchase agreement is obliged to return the goods to the seller immediately, but no later than 14 days from the date of withdrawal. In order to meet the deadline, it is sufficient to send the goods before the deadline expires. The returned goods should be in a condition that does not exceed what is necessary to determine the nature, characteristics and functioning of the goods. The Seller may withhold the refund of payment for the Goods until the Goods are received or until the Seller receives proof of their return, whichever is earlier.

9. The right of withdrawal does not apply to the consumer in the case of sales contracts:

1. where the subject matter of the contract is a non-prefabricated item made to the consumer's specifications or designed to meet his individual needs;

2. where the subject matter of the contract is perishable or has a short shelf life;

3. where the subject matter of the contract is delivered in a condition which is not in conformity with the contract; where the subject matter of the contract is delivered in a condition which is not in conformity with the contract. where the goods are delivered in sealed packaging which, for health or hygiene reasons, cannot be returned once the packaging has been opened;

4. where the goods consist of items which, by their nature, cannot be separated from other goods once they have been delivered;

5. where the goods are sound or have a short shelf-life; or where the goods consist of sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery;

6. for the supply of newspapers, periodicals or magazines, except for subscription contracts;

7. for the supply of digital content not stored on a physical medium, if performance of the contract has begun with the express consent of the consumer before the end of the withdrawal period and after the trader has informed the consumer of the loss of the right to withdraw.

10. The consumer rights referred to in this article 9 also apply to a customer who is a natural person and who enters into a contract directly related to his or her business activity, provided that the contract is not of a professional nature for that person, as determined by the nature of the business activity he or she carries out, as specified in the Central Register and Information on Business Activity (CEIDG).

§10 PRODUCT DEFECTS. COMPLAINTS.

1. The Seller is obliged to deliver a Product to the Customer that is free from defects.

2. The Seller is liable to the Customer under the warranty for physical or legal defects of the Product purchased by the Customer. In the case of non-consumer sales, the provisions of articles 556-576 of the Civil Code, including articles 556⁴ and 556⁵, do not apply.

3. The consumer has the right to demand a price reduction, removal of the defect, replacement of the defective product with a new one, or withdrawal from the sales contract. This right also applies to a customer who is a natural person and who concludes a contract directly related to his or her business activity, provided that the contract is not of a professional nature for that person, as determined by the nature of the business activity he or she carries out, as specified in the Central Register and Information on Business Activity (CEIDG).

4. The Customer may submit complaints and information related to the Seller's failure to perform or improper performance of the Sales Contract, including defects in the Product, or the provision of Services in any form, including, but not limited to, electronically to the Seller's e-mail address info@ddoctor.eu or by post to the Seller's address: Doctors Home Poland Sp. z o.o., Rondo Organizacji Narodów Zjednoczonych 1, 00-124, Warsaw. In order to ensure efficient processing of the complaint, the complaint should contain:

1. the details of the complainant (name and surname / company name and address, e-mail address);

2. a description of the event giving rise to the complaint;

3. the Customer's expectations regarding the resolution of the complaint;

4. proof of purchase if the complaint concerns the ordered product.

5. In the case of complaints concerning defective Products, the Customer is obliged to deliver the defective Product to the Seller's address. In the case of a consumer, the cost of delivery will be borne by the seller.

6. The Seller will respond to the Customer's complaint within 14 (fourteen) calendar days of receipt of a complete complaint and will inform the Customer of the next steps to be taken to resolve the complaint.

7. If the complaint is resolved in favour of the Customer, the Seller will bear the cost of replacing or repairing the Product.

8. The Customer will be notified of the resolution of the complaint by electronic correspondence to the email address provided in the complaint submission.

§11 POSTANOWIENIA KOŃCOWE

1. Niniejszy Regulamin wchodzi w życie dnia 01.12.2024

2. Sprzedawca zastrzega sobie prawo do jednostronnej zmiany postanowień Regulaminu, bez konieczności uzasadniania przyczyn takiej zmiany, i jednocześnie zobowiązuje się do informowania Klienta o każdorazowej zmianie Regulaminu poprzez umieszczenie jednolitego tekstu Regulaminu na stronie Link do Regulaminu sklepu. Zmiany Regulaminu nie mają wpływu na zamówienia złożone przez Klienta przed wejściem w życie zmian Regulaminu - zamówienia takie są realizowane według postanowień Regulaminu obowiązującego w dacie składania zamówienia.

3. Zmiany dokonane w Regulaminie wchodzą w życie z upływem 7 dni od momentu udostępnienia ich treści na stronie Link do Regulaminu sklepu. W razie gdy Klient nie akceptuje nowej treści Regulaminu ma obowiązek zawiadomić o tym fakcie Sprzedawcę, co skutkuje rozwiązaniem umowy o świadczenie usługi prowadzenia Konta Klienta zgodnie z postanowieniami §6 Regulaminu.

4. W sprawach nieuregulowanych niniejszym Regulaminem zastosowanie będą miały odpowiednie przepisy prawa polskiego, w szczególności przepisy Ustawy z dnia 23 kwietnia 1964 r. Kodeks cywilny (t.j. Dz.U. z 2020 r. poz. 1740 ze zm.) oraz przepisy Ustawy z dnia 30 maja 2014 r. o prawach konsumenta (Dz. U. z 2020 r., poz. 287ze zm.).

5. Wszelkie spory wynikłe na tle wykonywania Umowy sprzedaży Strony będą starały się rozwiązać polubownie. W przypadku braku porozumienia Stron będących przedsiębiorcami co do polubownego rozwiązania sporu w terminie 60 dni od daty zgłoszenia roszczenia, właściwym do ostatecznego rozstrzygnięcia sporu będzie sąd właściwy miejscowo dla siedziby Sprzedawcy.

6. Sprzedawca informuje Klienta będącego Konsumentem o możliwości skorzystania z pozasądowych sposobów rozpatrywania reklamacji i dochodzenia roszczeń. Należą do nich w szczególności:

   1. stały, polubowny sąd konsumencki działający przy Inspekcji Handlowej

   2. postępowanie mediacyjne w sprawie polubownego zakończenia sporu między Klientem, a Sprzedawcą, które prowadzone jest przed wojewódzkim inspektorem Inspekcji Handlowej;

   3. pomoc w sprawie rozstrzygnięcia sporu między Klientem, a Sprzedawcą udzielana przez właściwego, powiatowego (miejskiego) rzecznika konsumentów lub organizacji społecznej, do której zadań statutowych należy ochrona konsumentów.

   4. platforma internetowego systemu rozstrzygania sporów pomiędzy konsumentami i przedsiębiorcami na szczeblu unijnym (platforma ODR) dostępna pod adresem http://ec.europa.eu/consumers/odr/

§11 FINAL PROVISIONS

1. These General Terms and Conditions shall enter into force on 01.12.2024.

2. The Seller reserves the right to unilaterally modify the provisions of these Terms and Conditions without being obliged to justify the reasons for such changes, while also committing itself to inform the Customer of any changes to the Terms and Conditions by posting the updated version on the website link to the Terms and Conditions of the Shop. Changes to the Terms and Conditions will not affect orders placed by the Customer before the changes take effect - such orders will be executed in accordance with the Terms and Conditions in force at the time the order was placed.

3. Changes to the Terms and Conditions will come into effect 7 days after their content is made available on the website link to the Store's Terms and Conditions. If the Customer does not accept the new version of the Terms and Conditions, he/she is obliged to inform the Seller, which will result in the termination of the contract for the provision of the Customer account service in accordance with the provisions of §6 of these Terms and Conditions.

4. Matters not regulated by these Terms and Conditions shall be governed by the relevant provisions of Polish law, in particular the provisions of the Act of 23 April 1964, the Civil Code (consolidated text, Journal of Laws 2020, item 1740, as amended) and the provisions of the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2020, item 287, as amended).

5. Any disputes arising from the performance of the Purchase Contract shall be settled amicably. If the parties, who are entrepreneurs, do not reach an amicable solution within 60 days from the date of filing the claim, the court with jurisdiction over the Seller's registered office shall be competent for the final settlement of the dispute.

6. The Seller shall inform the Customer, who is a consumer, of the possibility of using out-of-court methods to settle complaints and claims. These include, in particular: a. The Permanent Consumer Arbitration Court operating at the Consumer Protection Office. b. Mediation proceedings aimed at amicably resolving a dispute between the Customer and the Seller, conducted before the Regional Inspector of the Consumer Protection Office. c. Assistance in resolving a dispute between the Customer and the Seller, provided by the relevant District (Municipal) Consumer Ombudsman or a social organisation whose statutory tasks include consumer protection. d. The Online Dispute Resolution Platform for resolving disputes between consumers and businesses at the EU level (ODR Platform), available at: http://ec.europa.eu/consumers/odr/.